04-08-2011, 04:55 PM
I recently took my Forester into my trusted mechanic to get the water pump, timing belt, etc. replaced and he found that the head gaskets were leaking. I did some research to find that there is a recall on them called WP 99, but this only covers up to the 2002 model years. I did more digging to find that many 2003 2.5 X Forester owners have this same issue, so I called Subaru, they told me to take it to the dealer to have them inspect it to make sure it was indeed the head gaskets leaking, which I did and it was, and to call them back to see if they would cover it. They ran my VIN and told me that it wasn't covered under the recall (which I already knew it wasn't) so I asked the customer service rep if Subaru would give me a "Good faith repair" as I've been a loyal Subaru customer for 9 years. She in turn, VERY RUDELY I may add, asked me and I quote, "Explain to me how you are a loyal customer? Our loyal customers take their cars to the dealer to have them serviced." I was so offended by this comment I informed her that she was rude and that the service shop at the dealer was rude to me as well. I used to be a loyal Subaru customer (or so I thought but apparently according to her I am not) and am no longer a loyal Subaru customer. I really love my car except for the road noise and poor leg room in the back and would keep it till it died a horrible death, but not now. If this is the way Subaru treats their customers I want no part of it.